Frequently Asked Questions
Everything you need to know about shopping with Nexa US.
What are the standard shipping times for domestic orders?
Most domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
Nexa US accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Nexa US focuses on serving customers within the United States to ensure the fastest delivery times, but we plan to expand to international shipping in the near future.
How do I contact customer support if I have a problem?
Our customer success team is available Monday through Friday via the 'Contact Us' page on our website or by emailing [email protected].